What Syncetix connects to, and exactly what it can see.
Every connection uses your own account, and you can switch any of them off at any time. Each page below lists what Syncetix reads, what it changes, and what it never touches.
Sales channels
Publishes and updates your listings, imports orders with their real fees, uploads tracking, and brings in returns, cancellations and disputes.
Publishes products into your categories, keeps price and stock current, imports orders, and adds tracking to each order.
ebay What Syncetix can do
Reads
- Listings, prices and quantities
- Orders, with the buyer's name and shipping address
- Fees, payouts and transactions, for profit
- Returns, cancellations and disputes
- Promoted Listings ad rates
Changes
- Listings you publish from Syncetix
- Prices and quantities, zero when out of stock
- Tracking numbers on orders
- Ad rates, when you change them
Never
- Sees your eBay password
- Moves or withdraws money
- Changes account or payment settings
- Publishes past your selling limit
WooCommerce What Syncetix can do
Reads
- Products, prices, stock and categories
- Orders, with the customer's name, email and shipping address
- Refunds and cancellations
- WooPayments disputes, if you use it
Changes
- Products you publish from Syncetix
- Price, stock and status, draft when out of stock
- Categories from your category tree
- Tracking details on orders
Never
- Deletes your products
- Sees card numbers
- Touches themes, plugins, pages or users
- Changes store settings
Suppliers and product data
Daily inventory file plus live stock between files, your own cost and MAP, purchase orders and tracking.
Inventory and cost files, shipping quotes, purchase orders, tracking and delivery, for USA and Canada accounts.
Reads the product and stock file from your account, so its catalog can be listed and kept current.
Any supplier that gives you a product file can be connected. You map its columns once. Syncetix only downloads the file; it never writes to the supplier's server.
With your own SEMA Data login, Syncetix reads product descriptions, images and vehicle fitment for the brands you sell, to fill gaps in supplier files.
Reading tracking from your email
Many suppliers only send tracking numbers by email, and some refunds and disputes only show up there too. If you connect the inbox those emails arrive in, Syncetix finds them for you.
Reads
- Shipping emails that match your open orders
- Refund, dispute and supplier credit emails tied to your orders
- Only the facts it needs: tracking number, carrier, amount
Changes
- Nothing. The inbox is opened read-only, so emails aren't even marked as read.
Never
- Sends, deletes or moves email
- Stores email bodies. It keeps the facts it found and a reference back to the email.
With Gmail you connect by signing in with Google. Google's screen describes the access as full mail access, because that is the only way Google offers inbox reading to apps like this. Syncetix still opens the mailbox read-only. Any other mailbox connects with an app password, and you can remove the connection in Settings, Tracking at any time.
Need a supplier or channel that isn't listed?
Most suppliers can connect as a file today. For anything else, write to cs@syncetix.com and tell us what you use.